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Daniel Isaac, The Coffee Emporium Group General Manager

The Coffee Emporium’s Group General Manager, Daniel Isaac, talks about the key challenges involved in taking the premium coffee house brand on a transformational journey.

Fast Casual restaurants accounted for 46% of QSR traffic gains since 2011, says research

According to CREST, the proprietary database of the NPD Group, despite accounting for just 7% of Australia's QSR traffic, the fast casual scene generated 46% of the total QSR traffic gains since 2011.

Millennials still want personalized service despite tech, says research

A study commisssioned by Oracle Hospitality found that millennials still demand human interaction when ordering at restaurants, despite the availability of technology.